Data Deletion Policy

You may request deletion of your personal information at any time by contacting us at:

Please send your request from the email address associated with your Tooka account and include sufficient information for us to identify your account.

Once we receive your request:

• Identity Verification: We will verify your identity and account ownership to prevent unauthorized deletion of personal information.
• Account Review: We will review the information associated with your account.
• Deletion / Anonymization: Eligible personal information will be deleted or anonymized from our active systems.
• Notification: We will notify you once the deletion request has been completed or explain if certain information cannot be deleted.

Depending on the nature of your account and request, information that may be deleted includes:

Deleting your account or requesting data deletion does not necessarily mean that every record can be immediately removed. We may retain certain information where necessary to:

• Comply with applicable laws and regulations
• Meet accounting, tax, financial, or other legal obligations
• Maintain transaction and payment records
• Resolve disputes or enforce our agreements
• Prevent fraud, abuse, or security incidents
• Protect the rights, safety, and security of Tooka, our users, partners, or others

If you have previously made a booking through Tooka, certain booking, transaction, or payment-related records may need to be retained for legal, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

Where payment processing is handled by third-party payment service providers, deletion of information held by those providers may be subject to their respective privacy policies and retention requirements.

Tooka may work with third-party service providers such as payment processors, analytics providers, technology providers, and spa partners to provide our services.

Where applicable, we may communicate deletion requests to relevant service providers where their systems contain personal information that is subject to the deletion request.

However, third parties may retain certain information where required by law or their legitimate business obligations.

A request to delete your Tooka account may result in the removal of your account and eligible personal information.

However, account deletion does not automatically require the deletion of information that Tooka is legally required or otherwise permitted to retain.

Some information may therefore remain in securely archived systems for the period required to satisfy applicable obligations.

If you do not want to receive promotional communications from Tooka, you may request to withdraw your marketing consent by contacting:

hello@tooka.com

You may also unsubscribe from promotional communications where an unsubscribe option is provided.

To protect your personal information, Tooka may need to verify your identity before processing a deletion request.

We may ask you to provide information reasonably necessary to confirm that you are the account holder or are otherwise authorized to make the request.

We will not use verification information for purposes unrelated to processing your request.

If you no longer have access to the email address or phone number associated with your Tooka account, you can still contact us at hello@tooka.com.

Please provide enough information for us to reasonably verify your identity and locate your account.

For questions, concerns, or requests relating to the deletion of your personal information, please contact us:

We may update this Data Deletion Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.